TimesJobs.com | Convergys | International BPO | Voice/Technical/Non-Technical

Job Alert - TimesJobs The sender of this email is registered with TimesJobs.com as Convergys India Services Pvt. Ltd. Interested Reply Now Convergys is hiring for the following process-I) Customer Service Associate I / Customer Service Associate II (Voice/Non Voice)Job Description: - Inbound Customer Service / Upselling.Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. Roles & Responsibilities: -Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Support customers across Telecommunication, Financial Services & Healthcare vertical.Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs. 2) Sales Associate (Voice/Non Voice)Job Description: - Inbound Customer Service / Upselling. Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. Roles & Responsibilities: - Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Clarify customer requirements; probe for and confirm understanding of requirements or problem.Support customers across Telecommunication, Financial Services & Healthcare vertical.Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.3) Technical Support Associate (Voice/Non-Voice)Job Description: - Inbound technical Support.Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.Roles & Responsibilities: Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. Clarify customer requirements; probe for and confirm understanding of requirements or problem. Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.Candidate Profile-Any Graduate Fresher OR Under-Graduate / drop out / pursuing with 6 months international calling experience. BE/B. Tech Fresher are not eligible.Excellent verbal and written communication skills.Flexible with 24/7 Environment.Salary up to 26,000 based on work experience & attractive Incentives amount.Additional Benefits- Two way A/C cabs. (Convergys was awarded for best in industry transport service).Medical insurance worth 1 lakhs.Term life insurance worth 3.62 lakhs.Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhsGratuityEducation Assistance plan � Annual entitlement of up to INR 24,000. Employee / Corporate discounts at majority of Retail Chains / Hospitals / Laboratories. For telephonic interview or to inquire about more job openings, please connect with Convergys Hiring Specialist- PriyankaContact :- Priyanka(HR)-9999125127 Interested Reply Now You are receving this mail against your profile on TimesJobs   Experience : 2 Years   CTC : NOT SPECIFIED   Preferred Location : NOT SPECIFIED   Functional Area : Finance / Insurance Services   Specializations : Corporate Advisory   Skills : Apache Commons Update Profile Is this mail relevent to you Yes | No Your feedback would help us in sending you the most relevent job You have received this mail because you are a registered user of Timesjobs.comNote: For your privacy and protection, please do not forward this mail to anyone as it allows you to get automatically logged into your account. Disclaimer : - The sender timesmn12 of this email is registered with timesjobs.com as (mithun.chaudhary@convergys.com, Delhi ) and has accessed your resume on TimesJobs.com. 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