Vacancy | Hiring for "Convergys"

Times Jobs Android iOS Sender of this email is registered with TimesJobs.com as Convergys India Services Pvt. Ltd.. To respond back directly to the Employer, please click on Apply Now button Apply Now Hiring for "Convergys"Profile-Customer Care Officer /Technical Support Officer Position(Voice, Non Voice or Blended).Customer Support Associate / Sr. Customer Support AssociateJob Description: - Inbound Customer Service / Upselling.Interface with customers via inbound or outbound calls or the Internet for the purpose of passively (i.e.; order taking) or actively selling products and services. Roles & Responsibilities: -*Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. *Clarify customer requirements; probe for and confirm understanding of requirements or problem. *Support customers across Telecommunication, Financial Services & Healthcare vertical.*Conduct needs-based selling by using non-scripted probing techniques to determine customer needs and to offer the most appropriate product or service to address their needs.Technical Support Associate / Sr. Technical Support AssociateJob Description: - Inbound technical Support.Interface with customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services like internet, DTH or desktop.Roles & Responsibilities: *Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. *Clarify customer requirements; probe for and confirm understanding of requirements or problem. *Support customers across Telecommunication, Financial Services, Healthcare and Technology vertical.*Troubleshoot customer issues related to internet broadband, cable, DTH, modem, router, mobile handset etc.Basic Eligibility Criteria:-1) The candidate should be a Graduate in any field from a recognized institution/university or undergraduate with 1 year of experience in international call centre.2) B.tech fresher with atleast 6 months of experience in ICC can apply3) Candidate should have good conversational skills in English.4) Candidate should be willing to work in rotational shifts and night shifts.Salary:Upto 3 lacs+ Incentives + Free both sides a/c cabs.Additional Benefits- *Two way A/C cabs. (Convergys was awarded for best in industry transport service).*Medical insurance worth 1 lakhs.*Group Term Life Insurance / Group Personal accident Insurance worth 5 lakhs*Gratuity*Annual entitlement of up to INR 24,000. *Employee / corporate discounts at majority of retail chains / hospitals / laboratories.About Company:Convergys Corporation (NYSE: CVG) is a global leader in relationship management. We provide solutions that drive more value from the relationships our clients have with their customers. Convergys turns these everyday interactions into a source of profit and strategic advantage for our clients. For more than 30 years, our unique combination of domain expertise, operational excellence, and innovative technologies has delivered process improvement and actionable business insight to marquee clients all over the world. Convergys has approximately 65,000 employees in 66 customer contact centers and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia, and our global headquarters in Cincinnati, Ohio.Get the best start to your career with world-class communication training, coaching and support. Convergys has the best in industry transport facility and all employees get home-pick & home-drop facility. For excellent career-growth opportunities & best-in-industry salary package. Join CONVERGYS Today!For telephonic interview or to inquire about more job openings,To process your application for the next round walk in or call:-Shailja(HR)-8826198100Walkin Venue:Convergys India Recruitment CentreC-3, J-1/164,Opp Metro Pillar No.:404,Rajouri Garden, New Delhi-27.Nearest Metro Station:Rajouri Garden(Blue Line), Gate No.8Contact no-8826198100RegardsShailja shuklaConvergys(HR) Apply Now You are receiving this mail against your profile on TimesJobs Experience : 1 Year(s) 1 Month(s) CTC : NOT SPECIFIED Skills : Apache Commons UPDATE PROFILE Is this mail relevant to you Yes | No Your feedback would help us in sending you the most relevant job The sender of this email is registered with hire.timesjobs.com as Convergys India Services Pvt. Ltd. (mithun.chaudhary@convergys.com ) using TimesJobs.com services. The responsibility of checking the authenticity of offers/correspondence lies with you. 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