Replicon Software Vacancies

      Job Description  Willing to work in North American Shift   As a Implementation Consultant, you will be responsible for ensuring that Replicons customers achieve success with their chosen solution, which is defined by effective implementation, high user adoption, and high return on investment. Leveraging your technical and consultative skills, you will achieve these goals by understanding the customers overall business objectives and provide recommendations on how to get the most out of Replicons solutions within their business environment. Successful candidates thrive on creating value for clients, have exceptional client servicing skills, and are comfortable working in a fast-paced environment with multiple/ competing priorities.   Responsibilities:  Engage and individually manage a large volume portfolio of key customer accounts  Work closely with stakeholders within each customer account to identify their work flow processes and business challenges to create a Business Requirements document and project plan in regards to the successful implementation of their chosen Replicon solution  Oversee the successful implementation/ configuration of Replicons product suite for each customer account by working with an Implementation Specialist  Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe  Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action  Work collaboratively with various internal team/ individuals for the best interest of the customer (technical support, engineering, sales, etc.)    Qualifications:  Bachelors Degree or equivalent work experience in the software industry  2+ years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications  Extensive technical account management customer engagement experience  Must have had hands on working knowledge of Implementation experience with business applications (e.g. SAP, Oracle, PeopleSoft)  Excellent written verbal communication skills  Experience working with senior executive level personnel in customer accounts    --

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